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Author Topic: license key not found

Offline ellite_1

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license key not found
« on: April 04, 2022, 06:20:40 PM »
ive had to format my pc and when i loaded in my  slimmax manager pro its asking for me to load in my license key but i cant seem to do it could you help me. ive also just added a new donation so i need help
« Last Edit: April 06, 2022, 06:23:39 PM by Software Support Staff »
  • My SLI Devices List:
    SIMRACE-LCD, VDASH-EMU-WIN

Offline Software Support Staff

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Re: license key
« Reply #1 on: April 04, 2022, 06:33:23 PM »
Hello,

Thanks for your inquiry we already reply to you, your license is valid and we added a $10 credit to your account, read your PM. You attempted to download the license from an old version of SLIMax Manager Pro. You need the latest version of the software to get your license. Read your pm for more info.

Regards,
EKSIMRacing Team
REMINDER: contact your hardware supplier/manufacturer for hardware issue, this support area is for software assistance only. Read the rules. Thank you.

Offline Software Support Staff

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Re: license key not found
« Reply #2 on: April 05, 2022, 06:17:50 PM »
Quote
I've been a member with you for several years and I've also given donations over the years so why is it now my license key is not recognized. its saying its the wrong one. could you help me. thanks


Hello,

Thanks for your inquiry. You ask WHY? Did you read the message sent to you?
 
we told you in the previous message (and here) to UPDATE the SLIMax Manager Pro and I just checked the licensing server logs you're still using the old version of software. so double check your installation as you ARE NOT USING THE LATEST SOFTWARE... ;)

So please UPDATE the software and everything will be okay. if you need assistance read again our previous message and ask your question here.

Update the software meaning:
- download the latest software from EKSIMRacing website
https://www.eksimracing.org/new-slimax-manager-pro/

- install and Check For Update to get the latest plugins

Regards,
EKSIMRacing Team
REMINDER: contact your hardware supplier/manufacturer for hardware issue, this support area is for software assistance only. Read the rules. Thank you.

Offline ellite_1

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issue solved
« Reply #3 on: April 06, 2022, 06:17:17 PM »
hi, just to let you all know that it was Microsoft edge been cautious, and I've solved it now. all working fine. with the $10 credit on my account please accept it as a donation. thank you for replying much appreciated
  • My SLI Devices List:
    SIMRACE-LCD, VDASH-EMU-WIN

Offline Software Support Staff

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  • Posts: 3232
    • eksimracing website
Re: license key not found
« Reply #4 on: April 06, 2022, 06:25:08 PM »
glad you got everything sorted out and thank you for your continuous support.
Regards,
EKSIMRacing Team
REMINDER: contact your hardware supplier/manufacturer for hardware issue, this support area is for software assistance only. Read the rules. Thank you.